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recruiting Archives - SourceMatch

So you want to grow? Start with recruiting.

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Recruiting is crucial for growth

Talent, what a tricky little thing! It is hard to find, hard to manage, let alone to retain, but truth be told, a company can’t thrive without it. Companies that are capable to hire talented people are more likely to achieve high success rates that in turn translate into financial gains. In other words, talent is money. Therefore, in the world of HR, talent is put on a pedestal and is viewed as a diamond. Chiseled or in the rough, diamonds are a precious sign of prosperity. It is exactly the same with talent and recruiters know it: if they place talent in the company, that company will prosper beyond its means. And this is why at SourceMatch we refined the ways we search for talent because we understand the impact and value it can have for our clients.

So, talent is important for growth. But the acquisition of high performers takes significant effort and expertise. Imagine you hire a very talented professional and you find yourself in a scenario resembling that joke with the gamer arriving in hell: after he wreaks havoc and destroys everything, he keeps asking where the next level is. Talent combined with pride will not lead to growth, it will create chaos. Or think about how important it is to hire people that do not only have potential but also have a sense of loyalty. You most definitely want to hire people who strive to grow in the environment you offer them. These professionals are not only great team players but when they outgrow their role, they ensure continuity by coaching others on their own development. Identifying personality traits that lead to growth-generating behavior isn’t easy. The recruiting process needs to be tweaked in such a manner that it will generate the best fit for your company. Therefore, many companies after encountering all sorts of hurdles in the recruiting process choose to either outsource it or bring in a partner to assist and advise them. Whether they specialize in recruiting consulting or head-hunting, these partners work with a diverse number of client organizations, using and improving their best practices. Unless they do, they become irrelevant for the purpose of their business existence.

Having said that, we should all agree: companies can have significant benefits by working with recruiting companies. We are talking about the experts of the field who are hacking growth through recruiting. Efficient recruiting companies will help you scale up the recruiting process to generate the same level of quality candidates as before despite the increasing number of positions to fill. They will shed light on how to best show candidates what your organization’s values are. They can help you define aspects of HR you didn’t even know existed. For instance, let’s say that you embark on a hiring initiative and three months later you find yourself desperate to find a fit for a crucial position in your company. You are in the midst of organizational growth and you’re not able to move forward because you don’t have the right people in the right positions. And then you come up with the brilliant idea to bring in a partner to assist with the recruiting efforts. The recruiting company has inbuilt HR automation technology used to process information about the labor market faster. Its recruiters are able to build a list of prospective candidates in a fraction of the time you would on your own. Moreover, they create pipelines that allow them to swift through candidates ending up with those that are suitable for you. The right recruiting partner will act as an extension of your team, expanding your efforts and amplifying what has worked, improving what has not and so on.

There are many skills and there are multiple personalities. And to understand how these intertwine with each other is part of a recruiter’s role. When you identify a candidate for your company and give them a job, you expect them to grow with you. But if their personality and skills are not a match then it can be in your detriment. Our team is trained to recognize what matches your requirements beyond just the job description. But these requirements aren’t just related to candidates’ technical experience and need to also encompass behavioral traits and cultural fit. This is why we’ve developed what we call a “360-degrees look at who the candidates are”. At SourceMatch, we use this approach to assist clients with their hiring needs, so that their decision making is based on reliable information. When you want to grow in the right direction you want to have the depth of knowledge to make the right decisions. SourceMatch has developed its recruiting process so that we focus on what truly matters to our clients, which will be different from organization to organization. That means that we reach the best candidates at the right time within the shortest timeframe while making the client’s job significantly more effective. For instance, one of our clients was looking to fill two positions for a Project Manager role. After several months after we placed the candidates, they came back. They said they would like to continue our collaboration, as the candidates we placed were top performers. We knew how to look for those ingredients that would make someone great not only from a hard skills perspective but more importantly, from a soft skills standpoint.

Someone once had a thought: “Great things in business are never done by one person. They are done by a team of people.” It was Steve Jobs, the creator of the mighty Apple. He was on to something and we believe that it applies to all organizations. Engaging with a recruiting company such as SourceMatch is useful because it provides your business and talent acquisition team with a partner. When companies decide to partner with SourceMatch, they instantly have access to a team that’s committed to their growth by identifying the right talent. Searching and hiring talent isn’t about a transaction but about a relationship. Our purpose is to identify the professionals that you need in order to advance your development strategy. As of that moment, it all comes down to integrating them into your organization, vision and especially making it crystal clear how their work contributes to it.

In today’s market, having access to resources can make a difference in a company’s ability to compete. But more than any other, human resources are crucial in the development of those companies that have a clear strategy for growth, innovation, and impact in their market segments.

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Recruiting – candidates and hiring managers

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The dynamic between candidates and hiring managers
Hiring someone is just like a dance. In a firm, out of necessity, someone requests a new position to be filled at which point a recruiter steps in and starts the hiring process. A team is formed and the one in need is appointed as the hiring manager, meaning that he is the ultimate decision maker, the one who must give the stamp of approval about who is hired. This is the moment the dance begins. Because the hiring manager is the key member of the recruitment team, the recruitment choreography is structured according to his needs and wants. He is the initiator of the position and he becomes the center point of the employee selection team. The human resources team will cater to his needs with every step of the hiring process.

What hiring managers look at
Hiring managers are involved in every aspect of the employment process and they are the visionaries who set the tone (hopefully!) for the ideal candidate profile. It is an art to come up with the ideal candidate’s profile because one needs to know the ins and outs of the job. When a job order is created, the hiring manager gathers all the insight he has on a particular job and conveys that into specific details on not only what the job is like, but also what the ideal candidate would be like. At this moment, the recruiting team opens up for applications process. They select a group of well-suited candidates and give them the chance to show how they would synchronize their own combination of qualities and experience with the job’s requirements. The spotlight is on them and the hiring manager watches them perform with a scrutinizing eye.

First impression. The candidates put forth the best they have
The candidates step on the stage. Some are shy and some are bold and usually, all of them are prepared as they know that their future depends on their performance. They showcase their talents on that stage, but little do they know that their performance is watched before they start dancing. You see, the hiring manager is smart and wants to know how the candidate moves in his natural environment, in his day to day life. So, he does a background check. This involves every single digital record he can find from Facebook to public information. He might even ask the receptionist what kind of a first impression the candidate gave. You might find this to be quite sneaky but in the end, it’s the smart move to make. The hiring manager always acts in the best interest of the company.

An in-depth look – interviewing
At this point, the candidates made their first move before the hiring manager had the chance to demonstrate who they are and what they can do. And if the way they danced so far screamed “likable” they are validated for the next step in the hiring process: the interview. Up to this point, nonverbal communication was key. But from now on words are gold. At this stage, the candidates move forward with their words. If they master small talk, they are hired. You might be tempted to think that their technical skills are the most important, but, no. You see, they wouldn’t have gotten the chance to perform in front of the hiring manager if they wouldn’t have had the technical skills beforehand. By this point, the focus is on the interaction. The hiring manager wants to see if the candidate would be a fit for the job. By this, we mean that he needs to get the feeling that if he would make the hire, the new employee would not disrupt the job workflow. He will step in and through well-orchestrated questions, he himself will “dance” with the candidate in order to understand the candidate’s skills, attitudes, and perseverance.

The role that intuition plays after an interview
Now the stage is empty, but emotions run high. The candidates try to figure out what they did wrong and the hiring manager is left alone with his most trusted friend, his gut instinct. If he makes a good hiring decision, he will be fine with it but he wants to make the best choice so he will sleep on it. The hiring manager uses the knowledge he gathered along his years of working in a certain field and decides based on the way he feels about each candidate. Although his decision will be based on more of an implicit thinking pattern it will be a well-motivated one. He will assign the role to the best candidate from a technical perspective, as well as from the way he performed regarding his interpersonal skills.

Why SourceMatch?
Being in the recruiting business for more than twenty years, SourceMatch has an in-depth knowledge of the hiring process. We know every single building block pertaining to recruiting. We can assist with identifying the hiring needs, how to create job descriptions and how to post and promote these jobs. When it comes to screening candidates, SourceMatch has the best compliment ever: clients keep coming back for more. If it’s challenging to find and reach candidates at the right time and place to go through your hiring process, you are not alone! Most companies have difficulty in filling jobs, especially because of the skills gap. SourceMatch has a hiring choreography tailored to your needs. Let’s dance!

Recruiters and hiring managers. Connection and disruption in the recruiting process

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Recruitment: a plus or a minus
One of the important functions of a solid business is the Human Resources department. It deals with aspects such as compensation, benefits, new employees, recruiting, training, organizational development, and culture. It is also meant to act as an adviser to senior staff, providing clarity regarding the impact of their operational, financial and performance planning on people. However, the topic of recruitment attracts considerable attention in most organizations. It is estimated that U.S employers spent in recent years no less than an average of $140 billion annually on recruitment activities. The recruiting process has a direct impact on an organization’s bottom line. Those organizations that excel at it, experience 3.5 times more revenue growth and twice the profit margin as opposed to all other employers who will rather see recruitment as an expense due to the lack of return on investment.

Recruitment is about one common objective
We know that hiring the right employee for the right job isn’t easy and hiring them at the right time can be even more challenging. Employers have the power to decide which type of people they want to hire and what strategic message they’re sending to reach the targeted professionals. Done poorly, an organization’s recruitment efforts will generate job applicants that are unqualified and will miss the highly qualified ones because they were unaware of a job opening. Whether we talk about an organization’s senior management, hiring managers, or recruiters, they all have different expectations when they think about recruiting. Senior management thinks in terms of strategy, growth, and bottom line. Hiring managers will focus on tactics and short to mid-term projects goals. Recruiters will think in terms of identifying possible candidates, assessing their skills, behavioral and cultural fit, as well as making the tight deadlines that come with growth. Despite their apparently different expectations, all stakeholders active in their organization’s recruitment process have one objective: getting the right people on board.

Do your homework
Among the most important factors influencing the recruiting process is the hiring manager’s perception of the candidates that are being presented by the recruiter. Even within the same organization, the hiring managers are the recruiter’s clients. This is why an evaluation of how well recruiters serve the hiring managers’ interests and needs is required.

Here are a few reasons that will lead to the failure of the recruiting process:
a) Recruiters don’t have a good understanding of the type of candidate that hiring managers require;
b) The recruitment process takes too long;
c) Recruiters forget to keep hiring managers updated on the status of the recruitment process;
d) The intense use of the e-mail by the recruiter;
e) No interaction with the hiring manager and lack of proactivity.

Some of these might be the result of poor communications between hiring managers and recruiters. Others may be caused by the fact that hiring managers are unclear about what they need in a new hire. A slow process can be caused by not acting quickly when it comes to reviewing job applications and scheduling interviews. To avoid all these obstacles, recruiters must work directly and closely with the hiring managers to develop a list with realistic expectations for each job opening. The recruiter should take time to understand what the hiring manager appreciates most about the people who are currently doing well in their team. Looking at the current team members and what made them a good fit is useful to determine both tangible and intangible factors influencing the recruitment and hiring processes.

Communication is key
It’s estimated that 80% of recruiters think they understand the requirements of the jobs for which they recruit, and only 39% of hiring managers agree with it. Such a disconnect is detrimental to all parties involved in the recruitment process and can lead to a loss of time and money.
Recruiters are responsible to educate the hiring managers on whether expectations are realistic when correlated with the labor market.
Recruiters should always keep the hiring manager updated about how things are progressing throughout the process and ask for information rather than wait for the hiring manager to contact them. On the contrary, recruiters ought to focus on creating a collaborative process in which all parties are aware of the hiring status, and can at any time connect to the company’s applicant tracking system for most recent updates. Technology has made communication much more accessible and streamlined through smart recruiting software applications that are synchronized across all available platforms.

Recruitment strategies and processes
By communicating the right values ​​in your job advertisements to properly on-board candidates, the recruitment strategies you use can make or break the hiring process. Here are some that you should try.

Your brand is important
Probably the most important element in attracting, hiring and retaining talent is Branding, and it’s the most difficult. In fact, 72% of recruiting leaders around the world agree that branding has a significant impact on employment.
Having a strong employer brand is a great way to attract great applicants. However, it is not easy, it requires a significant investment of time and money.

Introducing an employee recommendation system
Unlike employer branding, starting a program that helps identify potential new hires does not cost you much and can get you results pretty quickly. Here are some benefits that come with this kind of initiative: lower recruitment costs, reach professionals that otherwise might not have applied for your openings, shorter timeframes to fill positions, and in essence less money spent on hiring.

Don’t neglect the passive candidates
Passive candidates can be a real treasure if you take the right approach to reach out to them. Note that most of them don’t have an updated resume or aren’t motivated to apply. The good news is that an estimated 85% of the workforce would gladly change their job for better opportunities. It’s all about portraying them in a way that’s transparent and detailed enough to determine a response.

Focus on publishing an accurate job description
Make sure your job ads are proofread, double-checked and accurate. If you are trying to find the right candidates for your job offer, It’s important that their first impression of your organization and digital presence is a good one.

Improve your job interview
According to LinkedIn research, 83% of candidates had a negative experience during an interview and most wouldn’t have applied for the job had they known. To avoid bad interview experiences ensure that your candidates receive all the information they need about the role, that they’re asked meaningful questions, and that interviewers show genuine interest in understanding their career.

Conclusion
We all are aware of the fact that the world of recruiting is growing rapidly, and while these strategies are helpful this year, it’s very probable that in the years to come these might not be trending anymore. Keep learning, researching and adopting new ways to attract the best talent in the market, since people are key to a company’s ability to thrive among competitors! At the same time, not all these recruitment strategies will work the same for all companies. Our advice, in order to advance your hiring process, try, improve and customize them, and adjust them to your organization’s needs.

Future of jobs Infographic Series – Industry Profile – Energy Utilities & Technologies

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Companies expect a good improvement by implementing the technologies below by changing the frontier between humans and machines when it comes to existing tasks between 2018 and 2022. Until last year, 2018, 71% of tasks were performed by humans, compared to 29%, by machines. By 2022, this standard is expected to change to 58% task hours for humans and 42% by machines. However, last year no work task was yet estimated to be performed, most of all by algorithms or machines. At the same time, the expectation for 2022 is different, by increasing the contribution of machines and algorithms to 57%.
For instance, by 2022, 62% of the organization’s information and data processing, searching reports and transmission tasks will be completed by machines, compared to 46% today. Even the ordinary tasks that are not so overwhelming for humans such as communicating and interacting (23%), developing, managing and advising (20%); likewise decision-making and reasoning (18%) will start to be automated ( 30%, 29%, and 27%).

So what do these numbers tell us?

The large firms in the global (non-agricultural) workforce indicate that 75 million jobs may be displaced by a shift in the division of activity between machines and humans, while 133 million new roles may arise that are suitable to the new division of work between humans, algorithms, and machines. At the same time, these estimates and hypothesis behind them should be treated with caution, because they represent a subdivision of employment globally, they are useful in highlighting the types of adaptation strategies that must be installed to assist the progress of the transition of the workforce to the new world.

Here are three aspects tackled for you. They will show you how Energy Utilities & Technologies are influenced by the adoption of new technologies, they will also illustrate the existing barriers created, and they will summarize the impact on the workforce.

Let’s start with a look at the following infographic. A huge share of analysis of the respondents from the industry indicated that, by 2022, their company was “likely” or “very likely” (on a 5-point scale) to have adopted new technology as part of its growth strategy.

Secondly, if we check out the barriers to adoption of new technologies, we can discover that the five biggest perceived barriers to the implementation of new technologies across the industry, as ranked by the share of survey respondents. The following graphic will inform you which were the major obstacles, that were chosen by the surveyed people, perceived as impediments to successful new technology adoption faced by their company.

Thirdly, we would like to share this information related to the expected impact of new technology adoption on the workforce. In this last graphic, you can see the percentages representing the share of survey respondents from the industry who expect their company to have adopted the stated measure(s) over the 2018–2022 period as part of their current growth strategy.

The expectation of this technological progress presents a real challenge to the existing business models and practices. At the same time, we hope for the next years that these dynamic changes, whether they are causing confusion or will be constructive will be the exact reason why new opportunities of growth appear.

Source: Report

10 Recruiting quotes that your business needs to be aligned with

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Here are the top 10 recruiting quotes that inspired us in the day-to-day operations and decision-making processes. We hope you find them useful, whether you are a recruiter or a hiring manager.

1. “People are not assets – they are highly valuable human resources that determine your competitive advantage. ” SourceMatch

Human resources can be the biggest differentiator for businesses in the marketplace, and hence should be a priority. Why? Products, decisions, strategies, brand, values, are all created and managed by people.

With all the challenges of today’s economy, businesses need the right people to address them, to innovate, and push the company forward. By doing that, businesses can develop a significant competitive advantage.

2. “Sourcing and finding people is very important. You can’t recruit, message, or network with someone you haven’t found.” Glen Cathey

As the workforce becomes broader and more diversified, recruiters need to cast a wider net and need sharper tools to find the needle in the haystack. We have to go outside of general recruiting channels that are flooded with very active candidates, and focus on the passive candidates. Most of them are not looking to change jobs and are successful in their current role.

3. “A recruiting company should be viewed as a business partner, someone who is critical to the success of the business.” Mathew Caldwell

You need two hands if you want to clap! The recruiting process should be viewed as a partnership where you get to know each other, you focus on everybody benefiting from it, and create long-term relationships. When that happens, a recruiting partner will boost your ability to reach the best talent faster and will make any cost associated with it easily justifiable.

4. “Trust your recruiters to be your digital warriors. Don’t second guess them.” Celinda Appleby

Recruiters, first of all, listen to your needs. You have to share the context of the role, the job description, the organization’s vision, values, and objectives. That will help them have a holistic view of the candidate that could be a perfect match. Achieving that at the forefront of the recruiting process will set it up for success, and clarify expectations.

5. “The more seriously you take your growth, the more seriously your people will take you.” John Maxwell

Employees are motivated by leaders, and if leaders see beyond the title and job description, so will the employees. If your employees understand your vision, the big picture, and know their part, they will be willing and capable of contributing exponentially to the company’s goals.

6. “Hire for passion and intensity; there is training for everything else.” Nolan Bushnell

What do you need to know about your future employees? Skills and experience are important but should only come second to their attitude. That’s what you need to consider first in the hiring process.
For instance, when you review their resume, it’s quite easy to follow tangible outcomes, results, and facts. However, what matters is “HOW” they worked towards those results. Was it because of their dedication to client satisfaction? Was it because their positive attitude despite challenges in the process? Was it because they proactively thought of potential drawbacks? Answers to questions like these will show you the true attitude of the person beyond the resume, and help you understand whether you need to hire them or not.

7. “Accept the fact that AI will change our work, but look at it as an enabler of your work and the future of talent acquisition.” Przemek Berendt

According to a Deloitte Bersin report, companies that use AI, predictive data analytics and other technology tools are more successful than those who don’t. However, AI needs to be a tool that complements our own abilities. In talent acquisition, AI is especially helpful in making sense of large volumes of applications, effective usage of time in reviewing the required skills and clarity of one’s experience in their resume. Naturally, there are still parts of the recruiting process which are inherently still most effective when handled by human resources. For instance, the interviewing process will allow the recruiter to get to know a candidate based on their nonverbal communication, which is estimated to account for up to 93% of all communication.

8. “Understanding what “best talent” looks like is a journey into your organizational culture.” SourceMatch

Think this way: there are great candidates out there. But hiring someone that matches your job description isn’t enough. What does “best” mean to you and to your organizational culture? They’ll need to align with your vision, mission, and values, to ensure that they are going in the same direction as the company. Otherwise, those new employees won’t be able to contribute to the company’s momentum for growth. This is why your vision, mission, and values determine what “best” means, how it’s measured and appreciated.

9. “Interviews don’t need to be stressful, neither for recruiter or candidate, but rather a pleasant incursion into one’s experience, personality, abilities, and potential.” SourceMatch

Beautiful isn’t it? Or at least it should be! Hiring managers are responsible with creating the right experience for candidates being interviewed. They will influence the candidate’s’ openness to be transparent and fair about their responses, but also create the right setting for a two-way street. We are used to think that candidates show up at interviews just for the job, but the truth is that it’s the perfect time for companies to have a positive impression on them too.

10. “If you think it’s expensive to hire a professional to do the job, wait until you hire an amateur.” Red Adair

According to the U.S. Department of Labor, the price of a bad hire is at least 30 percent of the employee’s first-year earnings. It’s easy to dismiss a candidate based on salary alone and the true cost of a bad hire is only visible after a few months. Not paying attention in the first place can lead to a mismatch of expectations, bruised personalities, useless conflicts, financial and sometimes motivation loss. So think well and evaluate what’s the trade-off between candidate salary levels, expertise, abilities, and especially attitude.

Why should you recruit leaders?

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For a company to be successful it needs to have a team that is constantly improving. This is the ultimate goal of every company: to serve the market and create valuable results. But, in order to do so, the company must have a strong team of leaders. They are the ones who inspire other people to take action by showing them the way, and taking the first steps towards a clear goal.

Be selective.
This means to be discerning when choosing certain individuals to be part of your team. When you think of adding someone to your team, get know that particular person as much as you can before doing so. The best piece of advice would be to start first with the people you already know. They are the people from your office you interact with on a daily basis. You know their skills and how they work. At the same time pay close attention to their skills and how well they use them.

Good leadership drives vision
Best-selling author and keynote speaker, Jon Gordon, believes that people follow the leader first and the leader’s vision second. If the leader is not an individual who is followed by the people around him, then his vision won’t be taken into consideration by anyone. Another important aspect is to let your entire team know the vision of the company. If they truly believe in the company’s vision the will passionately work for it. Consequently, the growth of the company will be visible. As a company you need to identify a compelling goal and, in this way, your team will be focused to work well on the assigned tasks. However, having a number of goals will not determine the engagement of your team. Their motivation to work for the company is fueled by their belief in the company’s vision.

Ask, don’t tell
Having a team of leaders means asking them questions and not telling them what to do. If you ask questions they will share their own opinions. In this way, they will be encouraged to think proactively as their responses matter to them. Seeing that you care about their answers they will be more and more involved. Every time you meet with them make sure you ask them about their insights, fresh ideas and other suggestions they might have. Your team won’t be able to develop if you are the only one who does the talking.

Nothing under the rug
An important lesson every organization must learn is this to confront the ugly. There will always be situations where employees make mistakes. The leader should understand that he can’t avoid difficult conversations. What he has to do is confront the issues as soon as possible to get things back on track as quickly as possible. It is very important how you talk with each individual and, remember, a good attitude is key. A true leader must pay attention to the attitude towards the people he is interacting with. American captain of manufacturing and magnate, the founder of the Ford Motor Company, Henry Ford used to say: Don’t find fault, find a remedy. When something wrong happens, the leader finds a way to make things work. Telling someone about a problem without giving a solution is redundant.

Be real with appreciation
Last but not least, appreciation means a lot to the employees. Knowing that someone truly appreciates the work you are doing will give you a boost to do even a better job. A leader should know that his responsibility is to motivate the individuals he is interacting with, develop themselves and aim higher. That is why, he must not use cheap compliments that do not mean a thing, but genuine appreciation.

Recruiting is key
At Sourcematch we are recruiting leaders for other companies, not just simple employees. We encourage you to do the same. In a great article in Forbes Magazine, Ken Sundhein, expressed his opinion that, although recruiting leaders may be stressful, hard and time-consuming, it pays off in the long run. In his opinion, leaders are the ones who will enable a specific organization to reach its goals.

One thing you must understand is that true leaders get things done. We are not only referring to those people who work in top management roles but in every position. You need people who think and act like a true leader. Imagine what your company would look like if your teams would be formed by leaders.

People in management roles must know that a firm lives and dies by its ability to recruit leaders. If you are a business, one of your goals is to increase the level of productivity and motivate your employees to make a quantifiable progress. You can’t do this unless you have a strong team of leaders who are able to act for the benefit of the company and with the good of the employees in mind. However, if you hire incompetent leaders, your clients won’t be satisfied and you won’t get any competitive advantage.

Thrive, don’t just survive
Business can only thrive each business when leaders don’t just replicate other people’s ideas but also create. Each business needs to be innovative so that is why you need to have creative leaders.

These are some important ideas you might want to take into consideration if you want both your company and your team of leaders to succeed.

 

Photo credit: Rawpixel on Unsplash

Recruitment Infographic 2018

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Are your recruiting efforts ineffective and inefficient? Have you gone through bad hires, money and time-consuming talent acquisition processes? Adapt your current hiring strategy based on the latest trends.

If you want to hire the right people, make sure their experience with your brand is a positive one.
Statistics show that job seekers consider the reputation of a company when applying to job offers. This means that offering good wages/packages won’t be enough to bring them to the table and especially if you want to attract the best people on the market.

Attract people that are talented and qualified by taking care of the employer branding.

 

Source Infographic: https://www.talentnow.com/recruitment-statistics-2018-trends-insights-hiring-talented-candidates/

 

How CATS Improves the SourceMatch Recruiting Experience

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Technology plays a crucial role in advancing efficiency and financial results. According to the 2017 North American Staffing & Recruiting Trends Report, technology adoption is unsurprisingly high: 64% of North American staffing firms use an applicant tracking system (ATS) to track candidate activity and 60% use a customer relationship management (CRM) system for business development. Recruiters want to work smart, not harder. At SourceMatch, it’s this philosophy why we use CATS as our applicant tracking system for all of our recruiting processes.

CATS helps us save time, organize better and structure our recruitment operations in little time. When one of our clients needs 5 new hires in the management department within a short time frame, we trust the automation CATS provides to hire the right people in an efficient manner.

The recruitment workflow in CATS is streamlined and helps us shorten the time it takes from receiving an order to presenting the hiring manager with the best candidates – a huge benefit in the recruiting industry. It’s easy to track and manage candidates through the recruiting process so that team members can see the most up-to-date statuses and quickly move forward with the next interview, the offer, or whatever the next step in the process is.

Thanks to its user-friendly interface, custom dashboards, and numerous integration options, CATS quickly becomes something that just makes sense to us (including our new hires). When we do have a question, we can rely on CATS’ support team for the assistance we need, when we need it.

Many recruiters work on a regular basis with Excel or Google Sheets. Though these do work for simplistic tasks (detailing a project status, defining task types, etc.), they lack the intuition of software built for recruiters. CATS is customizable through workflow optimization, job orders dashboard and many more productivity and analytics features. CATS also post your jobs on several job boards (free and some paid) which helps with attracting talent. It is a software built by recruiters, for recruiters, and it shows.

Recruiting has its challenges, but the fact that each experience is different in and of itself helps us improve and become better at what we do. Our experience taught us that regardless of the type of work we are doing, we must always use the right tools in order to succeed. For SourceMatch, CATS is not only the right tool, it’s the applicant tracking system we recommend to anyone for their hiring needs.

 

Photo credit: Photo by NeONBRAND on Unsplash

What are some red-flags that let you know that something’s wrong with your recruiting process?

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Red flags are the absence of an early warning system. Of course, the obvious problems are consequences/effects of deeper causes and require reactive solving.

A strong recruiting process, like any business process, can only work well if it’s built with all its stakeholders’ interest in mind: Recruiter (recruitment company), the hiring manager (internal clients or external client company) and candidate – in this chronological order.

When any of the stakeholders is not given enough attention during recruitment you may see scenarios such as:

  • The recruiter is under a lot of pressure from the client to deliver, cuts corners in the candidate selection process. The client will receive a candidate whose qualifications are at best short of their need. The candidate will have her or his hopes high, expecting the “opportunity of their career”. The recruiter will live with the impression that he’s done a great job for the time he’s been given to find a candidate.
  • The client makes a recruitment order for a new role with the recruiter and picks a standard job description off the internet. The recruiter might look for a purple squirrel candidate that might not exist, or best-case scenario fits the internet’ job description instead of the real needs of the client. The candidate feels she’s a perfect fit and is surprised during the interview when the client brings up all sorts of questions that are beyond the “internet job description!”
  • Candidate interviews with the recruiter and provides basic answers to the vague questions that the recruiter asks. The recruiter is unbelievably happy that the candidate is a “perfect match”. The client interviews the candidate and is dumbfounded when they ask the candidate to elaborate on their experience.

These are just some examples, but in our experience, at SourceMatch there are a few guidelines for recruiters, which will help everyone in the process win. Here’s the early warning system for recruiters:

  1. Get to know your client, their trade, their culture, values, the hiring manager, the team where the new hire will work in, tangible and intangible factors, must haves and nice to have. Set the expectation early on with the client that you expect them to help you understand who they are and who they are trying to hire. The Job Description is at best 50% of all useful information. Once you have all info, ask the client to confirm in writing that there’s nothing left unsaid about their expectations for the new hire (in essence, that you understand well what they need).
  2. Always strive to exceed client’s expectations when it comes to due diligence for the candidate’s qualifications, experience, skills, behavior, performance etc. Ask meaningful and detailed questions of your candidates. Ask for real-life examples. Let the candidate know that it’s the only way they can present themselves in a unique way.
  3. Be transparent and honest about the job when you speak with the candidate. If it’s a parallel move for them, don’t make it sound like it’s something else. Be open and let them know of the advantages and challenges of the role at the same time. If they are at a different point in their career than what you expected, don’t oversell the position. Same can be said with candidates that miss the mark on the client’s expectations.
  4. If a client has unrealistic / hard-to-meet expectations regarding the speed of recruiting or available candidates in the talent pool, you must speak up! You need to act as a consultant to the client. Because you are the expert of your trade, you will have unique perspectives that have been tested and validated throughout tens or hundreds of recruiting engagements.
  5. When you present a candidate to the client (ideally over the phone or in person), make sure to show clearly why they were selected, and to what degree they meet/exceed the expectations that were agreed in the first place. Don’t just present a resume, but also let the client about your thought process. This is a tremendous opportunity to act as a consultant to your client.
  6. Time and information will break you regardless if you are disciplined or not. That’s why you need to have a system – an applicant tracking system – to follow through your process and to keep you on track, remind you about upcoming calls, meetings, deadlines, tasks, etc.
  7. Always follow up with candidate and clients with regular updates, even if they are negative – i.e. a different candidate has been selected following the in-person interview with the client. When you don’t communicate in the recruitment process, stakeholders will assume the worse.

You may start with these 7-steps early warning system and develop your own version, but thinking proactively about everything that can go wrong will prepare you for most of what can go wrong.

 

Photo credit: Photo by James Pond on Unsplash

Is it more important for a company to hire based on skill set fit or based on cultural fit?

By | Blog, Recruiting | No Comments

 

Of course, no one feels comfortable having to choose between the two. And yet, we don’t live in a perfect world and candidates bring different things to the interview table.

To even start thinking this topic through, it’s important we understand what a skill set is and what makes up the cultural fit.

Are skill sets important?

A skill set is a particular category of skills or abilities necessary to perform a job. Skill sets are easy to showcase based on previous jobs, numbers, achievements or in other words quantifiable facts. A good recruiter would have no problem to assess these looking at a resume, through interviews or tests.
So why even have any debates when a candidate can fit the job from a skills point of view?
After all, they will require less hand-holding, less training, and a shorter ramp-up period in the new job. They are people that hold a certain level of expertise that can just be plugged into an organization and bring immediate results.

What about culture fit?

It’s very tempting for recruiters who spend merely seconds to pick and choose what candidates will make it forward in the selections process. Candidates have complex personalities and unique combinations of upbringing and experiences.
When searching for new hires, hiring managers and recruiters want to ensure that the person who’ll join the organization will have preferences, personal and work styles that aren’t far from the hiring organization’s culture. Organizational psychology guru Adrian Furnham offers a definition for the cultural fit in his seminal academic textbook, “The Psychology of Behaviour at Work”: “A fit is where there is congruence between the norms and values of the organization and those of the person.”
Asking candidate’s questions such as the following will help you uncover their, likes, dislikes and expectations:

 -> Why do you want to work here?
 -> How would you describe your ideal workplace?
 -> What makes the work environment frustrating to you?
 -> Do you prefer working in a team or alone/as a sole contributor?
 -> Who was your best boss and what made them so great?

It’s critical however you take these questions and customize them to help you compare with your organization’s culture. Some companies are more loose when it comes to time and make results the sole main requirement, some are very eclectic and laid back wanting to foster creativity and outside-the-box thinking, and some that are very formal such as banks and other financial institutions.
If he/she is a fit, then they will feel good working for the company’s goals. The importance of cultural fit will reflect in the employee’s productivity. They will also be interested in the results they bring.

So what now?

You do need people to bring the right skills to the table to fulfill their jobs, and you also want a great alignment between the person’s and the organization’s values. However, as mentioned we don’t live in a perfect work: What if you had to choose between the skill set and culture alignment?
Culture always comes first.

Culture is the glue that holds an organization together, and the cost of poor culture fit can cost that organization between 50% to 60% of the person’s annual salary. So before you start vetting candidates, it’s critical that you define and articulate the organization’s culture (values, goals, practices, etc.). Only then will the recruiting process highlight the best candidates according that fit the culture.
Everything considered, culture fit should never be at the expense of different personalities, backgrounds, and a diverse workforce.

However, you do need to prioritize. First, make sure the values, ethics, morals, principles, etc. are there. Otherwise, you may find yourself hiring someone who has outstanding skills with a poor cultural fit. They will challenge your organization’s existence at every step of the way, either silently, or vocally. Sometimes it’s useful to have a new and constructive perspective on things. But if you have a culture that has proven time and time again to be beneficial for the organization’s development, for its employees and not the least its customers, then you should stick to it. Someone new who will not integrate with the team and organization will only cause unnecessary friction.

Lastly, in order to decrease the probability that you need to be in such a tough situation to choose between skill set and culture, hire continuously. Always be on the lookout for people who are shining in their current roles, who are delivering value to their customers and enjoy being part of something greater than themselves and their jobs.

 

Photo credit: Photo by Hunters Race on Unsplash