“The SourceMatch team was a perfect fit! I was delighted to see SourceMatch’s team commitment, passion, creativity and drive for excellence.
Our partnership and trust grew, and over the time we extended the outsourced positions. We, at International Insurance could not be happier with their work!”
Gaius, International Insurance Group
Insurance
Company
International Insurance Group is a leading Ohio based insurance brokerage company that help protect protecting their clients’ auto, home, business and family. IIG is one of the few companies that takes pride in their business and strives to be relationship specialists, by overcoming language barriers and providing with the total insurance solution for all client needs.
Challenges
With expansion comes new volume of work that requires flexible access to talent. Demand is variable and maintaining a sound financial structure, without sacrificing the quality or speed of service becomes crucial. How would a small but fast growing company access “on/off” outsourced talent?
Solution
Our solution was to select and employ a team of up to 6 professionals that would act as an extension to IIG’s staff. The team included Inside Sales Representatives, Customer Care and Finance & Account Professionals. International Insurance Group retained SourceMatch to support multiple stages of their growth across a timespan of 3 years.
Results
IIG ran multi-lingual outreach campaigns, was able to respond in a timely manner to all customer inquiries and deploy new processes for its developing operations and financials.
Industry
Insurance
Function
Customer Care, Finance & Accounting
Seniority Level
Entry, Mid-level
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