Monthly Archives

November 2019

Perils and Pitfalls of recruiting

The Perils and Pitfalls of Recruiting

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As recruiters, we all know one thing for sure: “Recruiting isn’t easy.” And this thought is embedded in our brains. Why? Because we work with people and working with people is as difficult and challenging as quantum physics because of the complexity of the human being. One article on HR recruitment issues highlights that “if the recruitment and retention of new employees were an easy task, businesses wouldn’t hire recruiters and human resources departments would be a thing of the past.” In this context, it seems only appropriate to talk about the perils and pitfalls of recruiting. Here we go!

Recruitment is vast and complex and a specialized recruitment company can help out and keep against the unsuspected risks of international recruiting. For example, one of our clients reaches out to tens of countries on behalf of its own clients in order to ensure their international expansion. What they do is to provide smart solutions for managing their client’s workforce – wherever they are located. Therefore their clients can quickly expand into new global markets, compliantly pay workers, and convert disparate payroll data into a comprehensive view of their workforce costs for better business decisions. But in order to payroll the needed talent, they need to find it first and SourceMatch acts as a recruiting partner for all of these instances.

Recruiting is challenging for professionals and veterans, let alone for companies outside the industry. In today’s entrepreneurial context, many corporations and even medium businesses adopt a multi-tier recruitment model because of the high recruitment volume. This means that different recruitment sub-functions are grouped together in such a manner that achieves efficiency. But still the human resources department of a company usually faces challenges in recruiting new employees even if it adopts this multi-tier structure and the company will come to the inevitable conclusion that it is smarter to outsource parts of the recruitment process. For instance, it is easier for a recruitment company to conduct a nationwide recruitment process because of its ability to tap into an existing network and overcome challenges dependent on the economy.

Recruiting is no kids’ play. Being realistic about the role that needs to be filled means to know exactly what you want. When you put together a job description for a job title, you take into account the essential requirements of the job, the duties the employee will have and the skills required to perform. And this is the point where you can fall into one of the major pitfalls of recruitment: irrelevant or nonstandard job titles and descriptions. This is because job titles and their descriptions are basically keywords; if you use the wrong words you are definitely going to get the wrong talent pool applying for the position, or you will source for the wrong type of candidate profile. The solution here is to think about what type of phrase a job seeker would be likely to search when trying to find their dream job. The key is to put yourself in the shoes of that talented person you are locking and ask yourself if they are searching for these titles and requirements.

Recruiting is tricky, whether you do old school recruiting or technology-driven recruiting. It is tricky because you have to look for hidden things like loyalty, commitment, and conscientiousness. In this regard, the Hiring Managers face different Issues as they need to pick candidates based upon personal characteristics rather than professional competence. It is true that they look at first at profiles or resumes that highlight on purpose skills and performance related to people’s professional knowledge. But these are self-assessments that may indicate an inflated sense of personal achievements. It may also be the case that people do not highlight enough their capabilities thus missing out on opportunities. The approach needed to solve this particular problem is to bring to light hidden capabilities and put them into words and this could be done through well-structured interviews as well as well-targeted behavioral and personality assessments.

Recruiting is all about commitment. Whether it is about the recruiters’ commitment to finding the perfect candidate or about the candidate’s’ commitment to participate in the interview process and get the job. this is especially true in the case of cold calling candidates. Attracting the right people means investing hard work by understanding not only the job you are hiring for but also the way the job may be a good fit for the candidate. And once you understand the job and you start selecting people for the job one thing is clear: you always look for commitment. Unfortunately, it is difficult to fully understand who a candidate is after just one interview. The way to overcome this challenge is by giving candidates situational assignments. For instance, searching for a real job or handling a difficult question from a client. The candidate could decide how he would like to present this. The merit of this technique is that it would show not only skills, but it would also highlight different facets of the candidate’s personality. There are recruiters who even go further than that and invite final candidates to the office to join an informal lunch with the team, to get a sense of how they act in the group. An additional way to see if a candidate has a propensity for commitment is to look if they are dedicated to a cause and how their adherence to the cause looks like.

Finally, recruiting is war. There is an undeniable ongoing ‘War for talent’ on the international labor market. Most of the companies feel that they offer a great work environment. But does it fit the values of the person they want to hire as well? It can often be the case that before signing the job offer or starting work, the candidate goes “missing in action” just because he or she found something better. It is very important to have a strong employer brand that offers attractive opportunities. More than that, the corporate culture and the working environment that the employee will find at the beginning of his journey on the job must fit 100% with what he was presented during the selection process. This correlation between the offer and the reality plays a major role in retention. Authenticity in this regard will ensure that employees will be less likely to leave in the first year.

Due to its nature, recruiting is hard work. At SourceMatch we strive to overcome these hurdles.
Give us a try.

Great Hiring vs good Hiring

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There is a thin line between good recruiting and great recruiting. Nevertheless, both of them will have a strong impact on your company’s outcome. A top challenge for different companies is identifying quality hires.

The Aptitude Research 2019 Quality of Hire survey shows that these are the top talent acquisition challenges: 64% of companies say that identifying quality of hire is a huge challenge, 57% go for retaining top talent, 33% goes for communicating with candidates, 18% go for assessing the organizational fit and 22% for improving the candidate experience.

Talent acquisition leaders are being held responsible for what happens past when a candidate acknowledges an offer.

An important aspect to take into consideration is that 1 in 3 companies mentioned that they would like to track the quality of hire, however, they don’t have the experience from where to begin. We need to have a good understanding of what makes an incredible onboarding and the characteristics to consider both the registration of a candidate and the creation of an unused on-boarding. Quality of hire at a fundamental level can be measured throughout an employee’s first year.

62% of businesses that decided to improve the quality of hire started to have a strong talent acquisition strategy in place.

As a result, the HR team must identify the characteristics which influence the quality of hire. Moreover, we should enable better communication between contract managers and professionals through shared knowledge, better channels of feedback and data collection. Last but not least, they must communicate the definition of the recruiting process all through the organization.

When measuring the quality of hire these are the main topics that companies vouch for (based on the same report above): hiring manager satisfaction – 54%, first-year retention – 42%, organizational fit – 38%, performance data – 38% and first-year productivity 26%.

Companies that aim to improve the quality of hire have three common characteristics: they use wisely technology tools, utilize information to form enrolment decisions, and accumulate continuous input. The best ranges of salary where organizations want to see advancement and are increasing presupposition are mostly strategies with an effect on quality at the top of the funnel.

Attracting talent is basic to competing for ability. Organizations must have interview solutions, evaluations, foundation screening, online reference checking, and onboarding arrangements. Companies that utilize innovation amid these afterward stages have a way better understanding of a candidate and accumulate more important data past what is found on a profile or in a resume.

Get in touch with us to learn more.

The effects of a bad hire

What are the Effects of a bad hire?

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The effects of a bad hire

Reaching top talent isn’t easy but it’s a gold mine if you have access to it. If you choose to settle with less, It won’t be long until the effects become obvious within 30 days of the new hire’s start date.

Let’s take a look at the bad hiring effects and costs:

A burden on the budget
A bad hire costs up to 6 times the employee’s annual salary – not a great picture, isn’t it? Costs such as recruiting, marketing, onboarding, training, poor productivity, missed opportunities are just a few that have their share in this exorbitant cost.

Undermined company culture
Bad hiring effects are visible in the organizational environment and impact culture as well. Hiring a candidate that lacks the dedication or work ethic in doing their job might push the neglected responsibilities unto others. This can damage the relationships between co-workers, create resentments, and schisms in otherwise healthy and productive teams. Even worse, it can damage employee relationships with the leadership as they have a hard time to reconcile the bad hiring with the organization’s vision.

Bad customer experience
We all know what a bad customer experience can do to a brand’s reputation. Customers that had a poor experience tend to extrapolate it to the entire organization. The next thing they will do is to avoid your product/service and another negative experience.

According to statistics, U.S. companies lose more than $62 billion annually due to poor customer service.

Solutions
SourceMatch is privileged to partner with its clients to find the right candidates: understand the roles that need to be filled beyond the job description, and create the profile of each candidate beyond their resume, giving us a 360 degrees perspective of the candidate. All of this enables the hiring manager to have a clear understanding of who candidates are and how they’ll do in their organizations 3, 6, 9 or over 12 months on the job.

Let’s talk today about the SourceMatch Engaged Recruiting model!

converstation

Office Furniture Solutions “Regarding our ConverStation - SourceMatch collaboration, we found it very easy to work with SourceMatch."

By | Case Studies, Functions, Industries, Office Furniture Solutions | No Comments

“Regarding our ConverStation – SourceMatch collaboration, we found it very easy to work with SourceMatch. SourceMatch was responsive to our needs, especially when we wanted to change how we were approaching the tasks at hand. Goals were clearly laid out and we appreciated the weekly summaries of how things were going along with clear communication on what would be happening on our behalf the following week.”

ConverStation
Office Furniture Solutions

Company

ConverStation makes great work stations especially designed for open-plan offices that are affordable, customizable and the easiest way to add space to your office.

Challenges

ConverStation needed help in identifying prospect clients for their products in California.

Solution

Dedicated 2 presales professionals to establish a reachout strategy, research the best way to create a connection, and communicate with facility and operations decision-makers.

Results

SourceMatch identified 350 leads for ConverStation that were contacted and 30 were further recommended to our Client’s Sales Representative to continue a discussion.

Industry

Office Furniture Solutions

Function

Facility Management

Seniority Level

Manager, Senior

HR automation

Automation in HR Processes

By | Blog, Future of work, Recruiting | No Comments

In the age of the digital revolution one if not the only thing necessary to survive is the ability to adapt by digitizing your services. If you adapt, the outcome will be more than mere survival and chances are that if you do things right, you will actually thrive. In the recruitment field, this translates to the automation of processes which is desirable because it entails scalability which is the basis for any profitable business nowadays.

Things are barely paper-based anymore and thus HR service providers must employ next-generation automation technologies that eliminate common time-consuming situations that HR professionals encounter. HR automation software can also dramatically transform HR departments by compressing HR specific processes, making HR functionalities more efficient and effective and not to mention that proficient employees can use their talents in more meaningful ways.

HR automation is the process of enhancing the efficiency of the HR department by freeing employees from manual tasks that are often considered tedious. This approach to doing HR allows the staff to focus on complex tasks like decision making, employee interactions, and strategizing.

Employees liberated with the help of robotic process automation (or RPA technology) from repetitive, mechanical tasks will deliver better customer service because of more consistent process execution. The more elements of the hiring process are automated with AI and machine learning capabilities the more routine tasks are eliminated from the employee’s tasks thus changing the quality of the work for the better. All the while, automation ensures that the recruitment process is compliant with regulations.

There is also an abundance of data that can be stored across HR processes. And on data stored in a convenient form, various operations can be performed. HR management can harness the benefits of automated data analysis such as speed and error-proof analysis. This does not mean that creativity does not have its place in the whole recruiting process. However, creative workers have the means now to reduce the impact of their biases and deliver better and more productive outcomes.

In other words, the essential benefit of automation in recruiting: cost-effective strategies that assure better recruitment services. In the recruitment business, just as in any other business, doing things that scale matter. And thus, scalability that brings in results, can be achieved through automated HR processes.

One trend that saves companies money within their human resources department is the use of enterprise content management software. This is possible because human resource jobs are document and form-driven thus making the combination of HCM software with HR automation very efficient. The software is used to import documents into digital repositories, to organize imported documents so that they are searchable and retrievable, to store files in standard formats for sharing to multiple devices, to archive records, or to make audits simpler by making it easier to gather information. All this information stored in digital format can be efficiently handled through HR automation by automating routine tasks, by creating and updating data thus making different workflows available to different users on-demand and when needed in a timely manner, or by influencing the company’s communication system. This goes to show that any business can benefit from HR automation when applied to repetitive processes.

At a deeper level of analysis, HR automation has trends within itself. In 2019, multiple surveys and studies highlight 6 important trends in this regard. First of all, HR Automation is spurring job change in HR departments but not job losses as many fear. As AI-driven software is implemented, people can shift their attention and focus on more valuable HR work. Another change in HR automation is the cost. Bots are decreasing in cost and becoming more and more accessible to companies. Moreover, companies adopted AI-powered chatbots to be an interface with applicants, screening them or helping them with the application process. HR automation was also used increasingly in employee testing and training. Through HR automation employees had better access to training materials as they were delivered when needed. Automation and AI are also being used to diminish unconscious bias within HR for example in the hiring process and internal promotions. Another way automation is already being useful reflects in the improved communications between HR and employees, particularly for younger workers who demand more real-time feedback.

HR departments urgently need an idea of how technology will – perhaps more radically and suddenly than ever before – shape the future of work, especially automation. There is a wide range of projections and predictions about just how profound these changes will be. And the role that HR will need to play will differ according to which one comes to pass. But one thing is certain, HR professionals and their organizations cannot afford to say no to HR automation. A recent study conducted by the Oxford Martin Programme on Technology and Employment at the University of Oxford has shown that 64 percent of those surveyed fear that automation will lead to significant challenges for future labor markets. According to a 2015 CSIRO report, more than 40 percent of the Australian workforce (a staggering number of 5 million people) could actually be replaced by automation in the next 10 to 20 years.

It is easy to assume that people in the recruitment industry fear that human resource automation technologies could disrupt the way things are done, with negative outcomes. Realistically, the most immediately urgent role of HR professionals seems to be around minimizing employer-employee tensions around possible job losses. Employees need to understand that an automated HR future must not scare away employees because if history is to repeat itself, the jobs created could be better than the ones destroyed.

Reach out to us to learn more.